Response from our Staff

Good day, thank you for leaving us feedback

Feedback is very important to us as this helps us improve the customers' shopping experience.

Firstly we would like to apologise for any inconvenience caused.

By further investigating in this matter we confirm that this is indeed the first time we have had been pointed out the measurements for Deda and we also apologise for our colleague pointing out via email that these are measured from centre to centre after the purchased was made, most handlebars are indeed measured from centre to centre, however, Deda is one of the only brands that measure them from outer to outer.

Due to the fact that we do not manufacture any products we first need further detailed information, for this reason, we asked the client for detailed photos of the product received as it may happen in some cases that either in packaging or manufacturing that an error might appear. With the photos provided from the client, Deda confirmed that the bar code and item code corresponds to the product received, pointing out that all of their handlebars are measured from Outer to Outer and not Centre to Centre, hence the reason we have forwarded the link of their official website pointing this out.  

Nowhere do we mention on our insert nor prior to placing the purchase that these Deda handlebars are measured from Centre to Centre.

Therefore if the client no longer desires the product we will happily accept the product for a full refund.

Best regards

Lordgun Team

Response from our Staff

Good day, thank you for leaving us feedback.

Feedback is very important to us as this helps us improve the customers' shopping experience.

Firstly we would like to apologise for any inconvenience experienced. By further investigating it is noted that an order change was requested on Friday, a confirmation of the items requested was received on Saturday.

We would like to point out that we are based in Italy and office hours operate from working days Monday - Friday (GMT +1)

The order has been modified and prepared as requested and will be shipped out at our earliest convenience on Monday.

Thank you very much for understanding and we remain available for any further assistance or clarification.

Best Regards

Lordgun Team

Response from our Staff

Good day, thank you for leaving us feedback.

Feedback is very important to us as this helps us improve the customers shopping experience.

We have indeed sent the client an email providing clear information as to why the order was cancelled. We are currently experiencing heavy delays with the postal services especially with parcels being sent to Australia as the Australian customs together with a list of other selected international countries has currently suspended any entry of international Parcels. The following message is also displayed at the time of checkout when the postal service is selected:

Due to the current Covid19 pandemic all parcels are currently blocked or sent back to our facilities. We highly recommend to currently opt for a different service to those who have urgent needs until at least things have settled down or until we have further confirmation that parcels will be accepted.

Therefore at this moment our management feels it is safer to cancel the order and place a full and immediate refund.

As per the refunded difference, our accounting department is indeed investigating in this matter, it is however noticed that the full refund in Euro was processed as we are based in Europe and all payments are processed in Euro.

Currency and PayPal charges may have been calculated during this transaction.

Please accept our sincere apologies for this inconvenience caused.

Best regards

Response from our Staff

Good day, thank you for leaving us feedback.

Feedback is very important to us as this helps us improve the customers shopping experience.

We do greatly apologise for this enormous delay and inconvenience experienced.  

We are indeed currently experiencing extreme delays with the Postal Services especially with parcels being sent to Australia as the Australian customs has suspended any entry of international Parcels and therefore most of the International parcel was kept on hold at the International Gateway.

We have indeed received confirmation from the Postal Service that Australia has opened the flights on the 20th of June and all parcels are currently being processed in a timely matter. Therefore we expect all parcels being kept on hold to soon continue its journey.

We remain available for any further assistance.

Best regards

Lordgun Team