I am in Australia, I ordered with on 6/5/20 and the order was dispatched on the 7/5/20, with the below: When I ordered it was marked to see the goods from 7-10 days. When I look up the tracking number the goods still look to be sitting in Milano Gateway Poste Italiane. Do you have any more information in regards to my parcel, you where going to look into this on the 9th June that was 21 days ago and you have not got back to me with any information. When looking at the tracking number it still looks to me that it has not left Milan ( 2020-05-07 08:27 MILAN (IT), Arrived at facility ) as you can see the last update is for it arriving at the facility not being sent outbound. This has been the worst experience I have ever had with any sender and I will not be recommending you to any one moving forward at this point in time.Jun 30, 2020
Response from our Staff
Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
We do greatly apologise for this enormous delay and inconvenience experienced.
We are indeed currently experiencing extreme delays with the Postal Services especially with parcels being sent to Australia as the Australian customs has suspended any entry of international Parcels and therefore most of the International parcel was kept on hold at the International Gateway.
We have indeed received confirmation from the Postal Service that Australia has opened the flights on the 20th of June and all parcels are currently being processed in a timely matter. Therefore we expect all parcels being kept on hold to soon continue its journey.
We remain available for any further assistance.