Everyday we do our best to guarantee our customers:
I thought this was an Australian website with .com.au but hey it didn't matter as it came faster from Italy than product comes from Melbourne. Great price, great product and amazing service with awesome communication and tracking. Definitely ordering more from here.
Mar 19, 2021I found these guys whilst doing a search for some gravel wheels. Seemed to good to be true, but everything checked out and I went ahead with the order, (after multiple queries via email), which was a great help. Fast delivery to Australia and no extra costs along the way. It was even tracked through Aus Post from departure. Will use again when needed.
Mar 02, 2021Ok, i was a little skeptical, I have moderate experience in buying bike stuff from all over but mostly from Australian shops both bricks and mortar and online retailers. I was looking for Sram groupset components, no one has much. Came across LordGun, had seen the website before but not purchased. Read the reviews, still not sure. Prices very competitive...hmmmm. Anyway, long story short. These guys delivered my genuine sram box of components in under a week, from Italy to Australia, no hiccups. Yes I had to pay import duties and GST, (went with DHL - very good) this brought total cost to still below Australian suppliers. So what can I say.. I'm impressed, this is a reputable outfit dealing in genuine equipment who keep me informed with emails throughout the wait for a very speedy delivery. 5 stars .
Feb 11, 2021I recently discovered LordGun and ordered several items for delivery to Australia. I have used 2 other major cycling websites in the past, but found the LordGun prices cheaper (even with the postage) and the delivery of the products was very efficient. I will buy from LordGun again when my other 'stock alert' products are back in stock;)
Feb 06, 2021I just received my first order from Lordgun and everything was great from the ordering process to postage and delivery. I would recommend Lordgun based on my experience with them.
Feb 01, 2021The website sold me on a set of Deda DaVinci aero bars that they were selling me makes no reference to the sizing being different to all of the world wide manufacturers who use centre to centre measurements. They asked for multiple photos as even they were confused and advised me they even thought it was packaged wrong indicating they agreed. When I recieved the product it was wrong it was actually a 380mm bar centre to centre. Two weeks of back and forth with emails and photos I then get advised by Lordgun Info that “oh yeah sorry but it’s measured outer to outer on this set and it’s not there problem” and then they sent me a link to “Deda website” not “Lordgun” whom I purchased the product from. They then expect me to suck it up after a $400 purchase that they cocked up on their website. As a consumer if I select wrong I own the mistake however if the seller falsely misrepresented the product and they recieved the proceeds of the sale then they own the liability. If you expect someone else to swallow this not our problem story your dreaming.. I want a reasonable response and solution not the it’s not our problem and sending me a link to someone else’s website.
Oct 23, 2020Good day, thank you for leaving us feedback
Feedback is very important to us as this helps us improve the customers' shopping experience.
Firstly we would like to apologise for any inconvenience caused.
By further investigating in this matter we confirm that this is indeed the first time we have had been pointed out the measurements for Deda and we also apologise for our colleague pointing out via email that these are measured from centre to centre after the purchased was made, most handlebars are indeed measured from centre to centre, however, Deda is one of the only brands that measure them from outer to outer.
Due to the fact that we do not manufacture any products we first need further detailed information, for this reason, we asked the client for detailed photos of the product received as it may happen in some cases that either in packaging or manufacturing that an error might appear. With the photos provided from the client, Deda confirmed that the bar code and item code corresponds to the product received, pointing out that all of their handlebars are measured from Outer to Outer and not Centre to Centre, hence the reason we have forwarded the link of their official website pointing this out.
Nowhere do we mention on our insert nor prior to placing the purchase that these Deda handlebars are measured from Centre to Centre.
Therefore if the client no longer desires the product we will happily accept the product for a full refund.
Best regards
Lordgun Team
I emailed you two days ago and you have not responded to my emails. For an online store this is exceptionally poor. Also, if you can tell me when my order is going to be despatched that would be good!! Buying goods online is partially a trust issue when buying from a new retailer. Your communication or lack thereof does not engender trust
Sep 27, 2020Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers' shopping experience.
Firstly we would like to apologise for any inconvenience experienced. By further investigating it is noted that an order change was requested on Friday, a confirmation of the items requested was received on Saturday.
We would like to point out that we are based in Italy and office hours operate from working days Monday - Friday (GMT +1)
The order has been modified and prepared as requested and will be shipped out at our earliest convenience on Monday.
Thank you very much for understanding and we remain available for any further assistance or clarification.
Best Regards
Lordgun Team
Placed an order for a Mavic wheel set on 03/07/2020 and for no reason it has been cancelled. I paid in Aud and only a portion has been returned but lordgun cancelled my order Why was this cancelled and why was the full money not returned
Jul 13, 2020Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
We have indeed sent the client an email providing clear information as to why the order was cancelled. We are currently experiencing heavy delays with the postal services especially with parcels being sent to Australia as the Australian customs together with a list of other selected international countries has currently suspended any entry of international Parcels. The following message is also displayed at the time of checkout when the postal service is selected:
Due to the current Covid19 pandemic all parcels are currently blocked or sent back to our facilities. We highly recommend to currently opt for a different service to those who have urgent needs until at least things have settled down or until we have further confirmation that parcels will be accepted.
Therefore at this moment our management feels it is safer to cancel the order and place a full and immediate refund.
As per the refunded difference, our accounting department is indeed investigating in this matter, it is however noticed that the full refund in Euro was processed as we are based in Europe and all payments are processed in Euro.
Currency and PayPal charges may have been calculated during this transaction.
Please accept our sincere apologies for this inconvenience caused.
Best regards
I am in Australia, I ordered with on 6/5/20 and the order was dispatched on the 7/5/20, with the below: When I ordered it was marked to see the goods from 7-10 days. When I look up the tracking number the goods still look to be sitting in Milano Gateway Poste Italiane. Do you have any more information in regards to my parcel, you where going to look into this on the 9th June that was 21 days ago and you have not got back to me with any information. When looking at the tracking number it still looks to me that it has not left Milan ( 2020-05-07 08:27 MILAN (IT), Arrived at facility ) as you can see the last update is for it arriving at the facility not being sent outbound. This has been the worst experience I have ever had with any sender and I will not be recommending you to any one moving forward at this point in time.
Jun 30, 2020Good day, thank you for leaving us feedback.
Feedback is very important to us as this helps us improve the customers shopping experience.
We do greatly apologise for this enormous delay and inconvenience experienced.
We are indeed currently experiencing extreme delays with the Postal Services especially with parcels being sent to Australia as the Australian customs has suspended any entry of international Parcels and therefore most of the International parcel was kept on hold at the International Gateway.
We have indeed received confirmation from the Postal Service that Australia has opened the flights on the 20th of June and all parcels are currently being processed in a timely matter. Therefore we expect all parcels being kept on hold to soon continue its journey.
We remain available for any further assistance.
Best regards
Lordgun Team
