I discovered this online shop by accident. I honestly don't understand many negative reviews since they write everything very clearly: - they are Italian and you can read it in their contacts!!! It 'obvious that in your country you have to pay the customs charges being them in Europe! - the shipments can be late but the fault is the carrier!!! - if you have a problem they contact you and help you! Recommended to all my friends!Aug 20, 2021
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Ordered a £200.00 part , was surprised to have a demand for £70.00 customs and handling tax at my door, or else I could not get the part. The other option to return it was to pay duty both ways and a return post fee, and I would be refunded the difference. There is clauses in the small print etc.. which are on your contract. However the decent thing would be to make it clear that there will be 35 percent added to your order, if you are in the UK, (over £135.00 blah blah) Wish I had read the similar reviews before purchase. Lord gun are clearly aware of the implications of a UK order. Buyer beware.Jul 26, 2021
Response from our Staff
thank you for contacting us and sending us feedback.
Kindly note that we ship worldwide and therefore offer different language versions of our website.
Additionally we do not hide in any case that we are a company based in Italy which is clearly visible in the contact area of our homepage.
Further we do advise in the cart that this is a shipment from the EU and that for UK clients the following applies:
“The prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). Orders over 135 GBP may be subject to customs control at your destination with VAT and possible handling charges.”
We also show the following information when choosing the delivery option for the order.
"Shipping is from the EU."
Don't be fooled this may look like an Australian site but its not. You will get smashed for Duty and Gst if you buy over 1000. I don't mind paying for that but when you are searching online for a price in Australia then you come across these guys masquerading as an Australian website and then get a $300 bill from ups it ruins your day. I'm sure they are a good company its a shame they hide behind an .com.au when they are notMay 05, 2021
Response from our Staff
thank you for leaving a feedback.
Feedback are very important to us as this helps to improve the customers shopping experience.
Kindly note that we are a company based in Italy which is clearly visible in our contact area.
Due to the fact that we ship worldwide we do offer different language versions of our website.
As for the additional costs kindly note that we do show an GST estimate and also provide following information in the cart.
On LordGun you pay the full amount of the order, any additional costs will be paid at the time of delivery
The shipment is made from the EU and may be subject to customs control in your country, with possible GST, duty and handling charges. For all orders valued <= AU$1000, GST is included in the price (we will pay it) and there are no customs duties or handling charges. Generally, the handling fee is variable depending on the value: AU$ 0 (<=1000), AU$ 50 (>1000 and <10,000), AU$ 152 (>= AU$ 10,000), customs duty of 0-5% and GST of 10%. In addition, some products cannot be shipped to Australia (notably food products). N.B. This information is purely indicative: to know the exact amount (we can make an estimate), please contact the courier's destination branch or your state's tax agencies by consulting their websites. We also suggest you visit local forums where other customers share their buying experiences.
We remain available for further clarification.
Like a lot of people always a bit skeptical of on-line websites for first use - but my Helmet arrived in a week - super happy with price and service. Bravo Grazie Mille. Chris - SydneyMay 05, 2021
I thought this was an Australian website with .com.au but hey it didn't matter as it came faster from Italy than product comes from Melbourne. Great price, great product and amazing service with awesome communication and tracking. Definitely ordering more from here.Mar 19, 2021
I found these guys whilst doing a search for some gravel wheels. Seemed to good to be true, but everything checked out and I went ahead with the order, (after multiple queries via email), which was a great help. Fast delivery to Australia and no extra costs along the way. It was even tracked through Aus Post from departure. Will use again when needed.Mar 02, 2021
Ok, i was a little skeptical, I have moderate experience in buying bike stuff from all over but mostly from Australian shops both bricks and mortar and online retailers. I was looking for Sram groupset components, no one has much. Came across LordGun, had seen the website before but not purchased. Read the reviews, still not sure. Prices very competitive...hmmmm. Anyway, long story short. These guys delivered my genuine sram box of components in under a week, from Italy to Australia, no hiccups. Yes I had to pay import duties and GST, (went with DHL - very good) this brought total cost to still below Australian suppliers. So what can I say.. I'm impressed, this is a reputable outfit dealing in genuine equipment who keep me informed with emails throughout the wait for a very speedy delivery. 5 stars .Feb 11, 2021
I recently discovered LordGun and ordered several items for delivery to Australia. I have used 2 other major cycling websites in the past, but found the LordGun prices cheaper (even with the postage) and the delivery of the products was very efficient. I will buy from LordGun again when my other 'stock alert' products are back in stock;)Feb 06, 2021
I just received my first order from Lordgun and everything was great from the ordering process to postage and delivery. I would recommend Lordgun based on my experience with them.Feb 01, 2021
The website sold me on a set of Deda DaVinci aero bars that they were selling me makes no reference to the sizing being different to all of the world wide manufacturers who use centre to centre measurements. They asked for multiple photos as even they were confused and advised me they even thought it was packaged wrong indicating they agreed. When I recieved the product it was wrong it was actually a 380mm bar centre to centre. Two weeks of back and forth with emails and photos I then get advised by Lordgun Info that “oh yeah sorry but it’s measured outer to outer on this set and it’s not there problem” and then they sent me a link to “Deda website” not “Lordgun” whom I purchased the product from. They then expect me to suck it up after a $400 purchase that they cocked up on their website. As a consumer if I select wrong I own the mistake however if the seller falsely misrepresented the product and they recieved the proceeds of the sale then they own the liability. If you expect someone else to swallow this not our problem story your dreaming.. I want a reasonable response and solution not the it’s not our problem and sending me a link to someone else’s website.Oct 23, 2020
Response from our Staff
Good day, thank you for leaving us feedback
Feedback is very important to us as this helps us improve the customers' shopping experience.
Firstly we would like to apologise for any inconvenience caused.
By further investigating in this matter we confirm that this is indeed the first time we have had been pointed out the measurements for Deda and we also apologise for our colleague pointing out via email that these are measured from centre to centre after the purchased was made, most handlebars are indeed measured from centre to centre, however, Deda is one of the only brands that measure them from outer to outer.
Due to the fact that we do not manufacture any products we first need further detailed information, for this reason, we asked the client for detailed photos of the product received as it may happen in some cases that either in packaging or manufacturing that an error might appear. With the photos provided from the client, Deda confirmed that the bar code and item code corresponds to the product received, pointing out that all of their handlebars are measured from Outer to Outer and not Centre to Centre, hence the reason we have forwarded the link of their official website pointing this out.
Nowhere do we mention on our insert nor prior to placing the purchase that these Deda handlebars are measured from Centre to Centre.
Therefore if the client no longer desires the product we will happily accept the product for a full refund.