The website sold me on a set of Deda DaVinci aero bars that they were selling me makes no reference to the sizing being different to all of the world wide manufacturers who use centre to centre measurements. They asked for multiple photos as even they were confused and advised me they even thought it was packaged wrong indicating they agreed. When I recieved the product it was wrong it was actually a 380mm bar centre to centre. Two weeks of back and forth with emails and photos I then get advised by Lordgun Info that “oh yeah sorry but it’s measured outer to outer on this set and it’s not there problem” and then they sent me a link to “Deda website” not “Lordgun” whom I purchased the product from. They then expect me to suck it up after a $400 purchase that they cocked up on their website. As a consumer if I select wrong I own the mistake however if the seller falsely misrepresented the product and they recieved the proceeds of the sale then they own the liability. If you expect someone else to swallow this not our problem story your dreaming.. I want a reasonable response and solution not the it’s not our problem and sending me a link to someone else’s website.Oct 23, 2020
Response from our Staff
Good day, thank you for leaving us feedback
Feedback is very important to us as this helps us improve the customers' shopping experience.
Firstly we would like to apologise for any inconvenience caused.
By further investigating in this matter we confirm that this is indeed the first time we have had been pointed out the measurements for Deda and we also apologise for our colleague pointing out via email that these are measured from centre to centre after the purchased was made, most handlebars are indeed measured from centre to centre, however, Deda is one of the only brands that measure them from outer to outer.
Due to the fact that we do not manufacture any products we first need further detailed information, for this reason, we asked the client for detailed photos of the product received as it may happen in some cases that either in packaging or manufacturing that an error might appear. With the photos provided from the client, Deda confirmed that the bar code and item code corresponds to the product received, pointing out that all of their handlebars are measured from Outer to Outer and not Centre to Centre, hence the reason we have forwarded the link of their official website pointing this out.
Nowhere do we mention on our insert nor prior to placing the purchase that these Deda handlebars are measured from Centre to Centre.
Therefore if the client no longer desires the product we will happily accept the product for a full refund.